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Slide-out repair

Anderson RV · Mechanical · Wed, Mar 11 at 11:00 AM

Waiting on PartsNormal
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Problem description

Slide-out room binds on retraction and the seal is torn at the lower corner. Motor draws hard before stalling.

Customer-facing notes

Ray will be on site all day. Call his cell on arrival.

Internal notes

Seal kit is on order — confirm arrival before the second visit.

Repair checklist

2 of 4 complete

  • Inspect rails and rollers
  • Measure seal channel
  • Install replacement seal kit
  • Cycle slide 3x and lubricate

Technician notes

Diagnosis, work performed, and follow-ups

DiagnosisVisible to customerMarcus Reyes · Mar 10, 3:40 PM

Lower wiper seal torn 14 inches; rail alignment within spec. Seal kit required before completion.

Follow-up requiredRequires owner reviewMarcus Reyes · Mar 10, 3:44 PM

Return visit needed once the seal kit arrives — roughly 90 minutes of work.

Photos

Saved to the customer's service folder

Slide-out edge and seal channel
Damage

Slide-out edge and seal channel

Marcus Reyes · Mar 10, 3:22 PM

Job details

TechnicianMarcus Reyes
Window11:00 AM–1:30 PM (2h 30m)
Location77 Saguaro Loop, Apache Junction, AZ
RV2021 Grand Design Reflection 303RLS
Drive19 mi · 26 min
Estimate$940

Time entries

Travel 26m · Work 1h 8m

Site to siteTravel · Mar 10, 2:40 PM26m
Inspection and measurementWork · Mar 10, 3:06 PM1h 8m

Parts requested

1× Slide-out wiper seal kit

Ordered

SO-4412-K · Lippert Parts Direct · $186.00

Requested by Marcus Reyes · Mar 10, 3:47 PM

Activity timeline

  1. Job created by Sandra (office)Mar 8, 10:11 AM
  2. Technician assigned — Marcus ReyesMar 8, 10:13 AM
  3. Technician arrived on siteMar 10, 3:06 PM
  4. Part requested — slide-out seal kitMar 10, 3:47 PM
  5. Status changed to Waiting on PartsMar 10, 4:02 PM

Payment

$940 outstanding

Invoices are generated from recorded time, parts and fees, then paid on site or by link.

Why this matters — One record answers every customer question — what was found, what was done, who did it, and what it cost.